Banksia Community Care | Banksia Village

Support at Home – clinical care and support with daily tasks to help you live independently at home

Under Support at Home, you have access to a defined list of services to support you to live at home for longer. Banksia Community Care operates throughout the NSW Eurobodalla region, including Batemans Bay, Moruya and Tuross.

We provide a wide range of care and support services right in your own home, from help with chores around the house and garden, shopping, transport, and preparing meals right through to more personal care like help with showering and dressing, assisting you with your medications or providing qualified clinical care.

You’ll receive more or less support as your needs change, helping you maintain the dignity, flexibility and enjoyment of staying at home as long as possible.

And, if you or your family need a break for a while, round the clock respite care is often available at Banksia Lodge in Broulee.

What is Banksia Community Care

Banksia Community Care is a registered, approved provider of a wide range of care and support services, via the Support at Home program, designed to assist older people living independently in their own home. These services are provided direct to the home seven days a week right through the year, and can be used as the primary care service or to support families and carers already assisting loved ones in the home.

Clients can choose from a diverse and flexible range of services, from help around the house through to higher level clinical or personal care, enabling them to choose the mix of support that best meets their individual care needs and expectations.

For more information about Support at Home, please visit the Government’s helpful MyAgedCare website – https://www.myagedcare.gov.au/.

How can I access Support at Home through Banksia Community Care?

To access Support at Home through Banksia Community Care, you will first need to undergo a comprehensive assessment by an Aged Care Assessment Team (ACAT). The ACAT assessment will determine your care needs and the level of government funding available to you. To find out how to obtain an ACAT assessment, visit the Government website myagedcare.gov.au, or call the MyAgedCare team on 1800 200 422.

Once you have your ACAT assessment in place, the Department of Health will provide you with a unique referral code. You can then engage Banksia Community Care, or any other approved provider to supply care and support services to you in your home.

Banksia’s friendly Community Care team will work with you to develop a care plan and select the services that meet your individual needs. In line with Government regulations clients maintain complete control and can change the mix of services at any time, as their needs change.

What services are available?

We provide a range of practical home help and professional clinical care services for elderly people, designed to make staying at home easier and more comfortable.

Our services include:

Personal care
Home care and maintenance
Cleaning
Shopping
Gardening
Meal preparation
Transport
Clinical care
Medication administration
Allied health care

Am I eligible?

To be eligible for Support at Home funding, you will need a comprehensive assessment (called an ACAT assessment) by an authorised ACAT assessor. For more information about an ACAT assessment, you can call ACAT directly on 1800 200 422, visit myagedcare.gov.au, or talk to your GP.

Our friendly staff are only too happy to discuss your personal requirements with you confidentially, and to answer any questions you may have. To find out more about how we can help, contact our Community Care Manager, Charlene Dallimore on:

P: 02 4471 6621
E: charlene.dallimore@banksiavillage.com.au

How much does it cost?

Banksia’s home help services are individually tailored to the needs of each client, and costs depend on which services are chosen and how often they are needed.

See our Community Care fee schedules

Learn more about the Government’s new Support at Home pricing effective 1 November 2025.

How do I apply?

Available to residents of the Eurobodalla Shire including Batemans Bay, Moruya, and Tuross Head, as well as those living at Banksia Village in Broulee, Banksia Community Care provides a range of quality support services to help older people remain independent in their own home and environment.

To find out more about how we can help, contact our Community Care Manager, Charlene Dallimore on:

P: 02 4471 6621
E: communitycare@banksiavillage.com.au